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Pharmacy Operations Support Specialist – New Era

Website HomeTown Pharmacy

This position is a key corporate role designed to support Home Office and store level functions as well as educate pharmacies on appropriate pharmacy practices. In this position, a person must develop the skill sets required while respecting the notion that we work in a highly-regulated industry. This job demands a professional atmosphere along with a top quality customer service attitude. For this position, a person must be accurate, focused and detail/goal-oriented. They must be able to multi-task and prioritize in a fast-paced environment.

The job expectations include the following :

  • Knowledge of LTC pharmacy dispensing, data entry and billing functions. Licensing a plus.
  • Thorough knowledge of Billing Department manual regarding processes & ethical practices.
  • Ability to process electronic claims billing through effective navigation of rejections, rebilling, insurance companies, eligibility checks, secondary pay sources & prior authorizations.
  • Ability to work with facilities and responsible parties to maintain patient profiles.
  • Thorough understanding of all accounts receivable functions: mail handling, software processing, account posting, month-end closing, recognition & spearheading outstanding issues.
  • The ability to support the collections function regarding bad debt accounts between pharmacy & patient or facility, including overdue account assessments and verification prior to involvement of formal collections or probate court.
  • The ability to support Home Office in facilitating 340b programs with local hospitals
  • The ability to support the contracting and compliance functions with health insurances, and as it relates to other pertinent pharmacy programs
  • The ability to analyze, scrutinize & troubleshoot performance of pharmacy programs, with a desired willingness to prescribe corrective action or otherwise support the decision-makers
  • An inherent tendency to enhance current tools, as well as build new tools, for program support
  • Research and implementation of sound practices, clean-up exercises and system enhancements via training and special projects.
  • Travel as needed to pharmacies and LTC facilities
  • Attain specialization in assigned area(s) & assume leadership/accountability for “expert” role.

Required Skills :

  • Excellent communication skills: written, verbal and listening.
  • Ability to follow directions and established policies.
  • Working knowledge of current pharmacy software system (QS1) as well as Microsoft Excel, Word & Power Point programs.
  • Ability to learn new computer programs (prescription handling software, patient medical records, electronic document storage, electronic bill pay, accounts receivable processing, 340b)
  • Superior organizational and prioritizing abilities; must be able to multi-task.
  • Dedicated & dependable in a dynamic environment.

To apply for this job email your details to

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